e2bit's Privacy Policy
Your personal information is very important to us. This page clearly explains how we collect, use, and protect your data.
e2bit operates a safe and reliable online platform for users in Bangladesh. We believe protecting your privacy is our core responsibility. This policy explains in detail what information we collect, why we collect it, how we use it, and the steps we take to keep your information secure. Please read this policy carefully so you are fully informed about how we handle your data.
Definitions & Scope
1.1 Scope of This Policy
This privacy policy applies to all services, websites, and applications on the e2bit platform. When you register, log in, play games, or use any service on our platform, you fall under the scope of this policy.
"Personal information" means any information that can identify a specific individual — such as name, email, phone number, financial transaction details, or device-related data.
1.2 Applicable Laws & Regulations
e2bit follows internationally recognised data protection principles in operating its services. We apply both technical and administrative security measures to ensure the privacy and security of user data.
What Information We Collect
2.1 Registration & Account Information
When you create an account on e2bit, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Preferred language and communication method
2.2 Financial Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Required bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
2.3 Usage & Technical Information
Information collected automatically to improve our service quality:
- IP address and device type
- Browser and operating system information
- Time spent on the platform and pages visited
- Gaming activity logs and betting history
- Login and logout times and dates
- Referral information and click patterns
How Your Information Is Used
Account Management
We use your information to create and manage your account, verify your identity, and confirm your age (21+). Your security is our first priority.
Transaction Processing
Financial information is used to process deposits, withdrawals, and bonus payments. e2bit needs this information to securely handle minimum ৳300 deposits and ৳500 withdrawals.
Customer Support
Our 24/7 support team uses your information to resolve issues, assist via live chat, and communicate by email — in both Bengali and English.
Fraud Prevention
Information is used to maintain platform security and prevent unauthorised activity. This protects the interests of all users.
Service Improvement
Analytical data is used to improve the user experience, add new games and features, and raise the overall quality of the platform.
Communication & Notifications
Your contact information is used to send important updates, account activity notifications, and security alerts.
Data Storage & Protection
4.1 Security Measures
e2bit applies the highest technical security measures to protect user data. Our security framework includes:
- SSL/TLS Encryption: All data transfers are completed through encrypted channels.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Two-Factor Authentication: An additional security layer for account access.
- Regular Security Audits: To identify and address potential vulnerabilities.
- Access Controls: Only authorised staff can access specific data.
- Firewall & Intrusion Detection: To protect against external attacks.
4.2 Data Retention Period
We retain your information only for as long as it is necessary. All information is stored while your account is active. After an account is closed, some information may be kept for a defined period to meet legal obligations and prevent fraud.
Information Sharing with Third Parties
5.1 Information Sharing Policy
e2bit never sells your personal information or shares it with unauthorised third parties. However, limited information may be shared with the following parties as needed to operate the service:
- Payment Providers: bKash, Nagad, Rocket, Upay, and banking partners receive the information needed to process transactions. Use of this information for any other purpose is prohibited.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive limited technical data to operate games — no personally identifiable information.
- Security Services: Specialist partners for fraud prevention and identity verification.
- Legal Authorities: Information may be provided in compliance with valid instructions from competent legal authorities.
5.2 Third-Party Obligations
Third parties that process data on behalf of e2bit must meet data protection standards equivalent to this privacy policy. They may use the data received only for the designated purpose and may not retain it beyond the period of their agreement with us.
Cookies & Tracking Technologies
6.1 What Cookies Are and How We Use Them
Cookies are small text files stored on your device. e2bit uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions and ensure the core functionality of the site.
- Functional Cookies: To remember your preferred language, theme, and other settings.
- Analytics Cookies: To understand platform usage and improve service quality.
- Security Cookies: To prevent fraud and unauthorised access.
6.2 Cookie Controls
You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some services to not work properly. Certain cookies are necessary for login sessions and the gaming experience.
Your Data Rights
e2bit believes you should have full control over your own information. Your rights are described in detail below:
Right to Access
You have the right to know what information we hold about you. You can email [email protected] to request a copy of your data.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you have the right to have it corrected. You can do this through your account settings or by contacting the support team.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or security reasons.
Right to Object to Processing
You have the right to object to your information being used for marketing communications. You can unsubscribe from marketing messages at any time.
Right to Data Portability
You have the right to receive the information we hold about you in a structured, commonly used format. This is part of the data portability principle.
Right to Restrict Processing
In certain circumstances you have the right to request that the processing of your information be restricted, such as while a dispute about the accuracy of the data is ongoing.
Protection of Children & Minors
8.1 Age Restriction
e2bit's services are for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at account registration.
If we become aware that a minor has used our services, we will immediately close that account and delete all associated information.
Policy Changes & Updates
9.1 Notification of Changes
e2bit may update this privacy policy from time to time. If there are any significant changes, we will send a notification to your registered email and the "Last Updated" date on this page will change.
Continuing to use the platform after a revised policy is published means you are automatically considered to have agreed to the new policy. We recommend that you visit this page regularly.
9.2 Previous Versions
To view previous versions of this policy, contact [email protected]. We maintain an archive of previous policies for the convenience of users.
Contact Us
Privacy-related complaints and enquiries
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team processes all requests within a reasonable time.
Whether it's a request to delete data, a request to receive a copy of your information, or a correction to your information — our support team is ready to help with all of it.